Griffin F.

Placed an online order on 1 Dec. Never received it. Sent an email in Dec, no response. Called on 28 Dec to find out where the order is. Customer service said it never left the warehouse and the reason I didn't get it is because I didn't call Nespresso 3-5 days after I didn't receive it. According to the rep, it's my fault I didn't receive my order when it didn't leave their warehouse. After explaining how ridiculous that was and letting her know the call was being recorded on my end as well, she offered me a $20 credit to my account. I closed our conversation with the fact that $20 doesn't do much if the items in my order were Christmas gifts, especially since one item was an Advent calendar and Christmas is over. The rep had very little actual emotional intelligence and did not respond appropriately throughout the conversation. At one point after I was clearly frustrated and asked for a refund, she asked if I wanted to register any Nespresso machines because she could see that my account doesn't have any registered machines. WTF