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I was promised shipment within 35 days, now they state it will be the end of March. I'm anxious to receive my wedding dress.
Received a delivery, but it wasn't my dress. It was a child size bracelet. So mad!
Gretchen M.'s review of DHgate earned 3 Very Helpful votes
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Poor customer service, rude and lies. I was told the will refund my money but I never got it...
Hi Gretchen!
We do understand you're concerned about your order and we will here to help you. We checked it here that you have ordered the item during the holiday season in China and all shipments were extended. And you ordered a dress and as we checked this item will be processed in 30 business days.
Your order will be shipped on 2016-03-29. Since your seller is the direct supplier for your product, they can give you the accurate information about your item’s details. If you have questions or changes in your order’s specifications, it is recommended that you contact the seller directly through "Active orders" to make sure that your communication is properly documented for future reference.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "Awaiting Shipment" under “Active Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the right side of the order.
Riane
DHgate