Gregory W.

At Romans there is no customer service- but there is customer disservice. Managers "dont take calls" and associates who answer the phone are empowered to do nothing. In addition they run a scam where they bill you $16.95 for some kind of "club"...problem is that they dont make it clear its a recurring charge until you sign up; then they give you a number to call to cancel...you guessed it- they dont just cancel they "escalate" it - that means I wait for an email to move on with the cancelation. Will wind up going through my credit card company- this kind of behavior is unacceptable and shameful. Avoid these folks.

Keter is fond of the phrase- 'its our process" They use it every time you express disappointment or with the resolution of your issue. In my case it was a missing part. It's a very heavy lift with these guys. My view is that the practical translation of "its our process' is that Keter doesn't care- we make it difficult because we know a certain percentage of folks will just give up. If you do feel compelled to buy one of their products- make sure it is fully assembled BEFORE disposing of any packing materials. If something is missing- take it back to the store- unless you are into jumping through manufactruer hoops.