Greg L.

They use FEDEX, very unreliable. Spent three days waiting at home for our first delivery. You have to be home to sign for the wine. FEDEX says the case is out for delivery, no show the first day. Out for delivery a second day, nope! FinalIy, the third day it arrives. Temperatures those 3 days were 10 degrees so the wine was no good and one broken bottle (once on the truck it stays there).
I asked for a binder to keep the helpful wine cards in (3 times), apparently they have them because I see one in one of the review photos, but never got one. You are responsible for buying a case, I believe quarterly (probably more frequently but I'm shooting from the hip), but then you will have a case just show up, a "custom case" based on your preferences! Thing is, I would say maybe a third of what we received was good, not even great. Just found out that it was 8 months ago we cancelled the wine club, but we got a $90 shipping club bill today. Surprise! If you choose to pay a flat price for shipping, it is a separate membership, so you have to cancel both the wine club and the shipping club when you are finally fed up. There are so many easier ways to get great wine at a good price. I just don't see why you would want to spend all this time being frustrated! Gone and never will return.