Grayce L.

Sometimes have items missing from my order and I have to contact them to refund me. The prices on their site for items are not the actual prices so the final total is usually at least $10+ more than the "estimated total". The services fees they charge are ridiculous and they try to hide them behind a single "tax and service" fee while ALSO charging a separate delivery fee, so you're likely paying an additional $15+ on top of the food order. I waited an hour for my delivery only to find out it was cancelled - probably because I missed a phone call from the driver that one item I wanted wasn't available. They should've continued with the rest of my order (the total order multiple items and was over $60!) and just subtracted the unavailable one, but instead the driver cancelled completely. So unreliable! You're better off picking up your own food or directly calling a restaurant that delivers! No added connivence with Postmates - more like added headaches!

I thought for spending $1k on a dresser at PB, it would be better than an IKEA dresser - I was wrong. I bought a Rory changing table dresser. Material is cheap. And it doesn't even have gliders for the drawers! The drawers get sticky and you need two hands (one on each drawer pull) to close the drawers! Ridiculous! Now I know why they don't have customer reviews on their website for their products! Will definitely avoid any furniture products from PB (regular, teen, kids) in the future.

Always double check the retail prices listed on Rue versus other websites because it's not always the case that you are getting the savings they say you are! There's also a ton of Made in China home goods that are terrible quality. As for customer service... I ordered a pair of boots for a Christmas present and they sent me the wrong pair (wrong style, wrong color, same brand, same size). They said they would email me a return label, but I haven't gotten one. They said they would call me in 3-5 business days if the shoe I originally ordered is still in stock. But even if it is in stock, I wouldn't get it in time for Christmas at that point. Then they told me I could go on the site and add myself to the waitlist for the shoe. REALLY? I don't want to be on a waitlist, you charged me for a shoe that I didn't want, I want the shoes I was charged for and ordered! Since it was for Christmas and I didn't have time to sort things out with Rue in time, I ended up giving the boots as a present anyway and luckily my sister liked them. What a disaster though for me to open my order and find the wrong item without any hope of getting the right one. Disappointed with the lack of service/help here, especially for the holidays.