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BE CAREFUL ORDERING MORE THAN 2 ITEMS AT A TIME, BECAUSE IF YOU HAVE A PROBLEM WITH ANY ITEMS, YOU ARE LIMITED TO RETURN ONLY 2 ITEMS FROM YOUR ORDER.
I ORDERED 8 ITEMS FOR MY FAMILY MEMBERS FOR MOTHERS DAYS, WHEN I RECEIVED THE ITEMS I WAS LESS THAN SATISFIED AND REQUEST TO RETURN ON THE ITEMS WITHIN 24HRS AFTER RECEIPT. THEY TELL ME I CAN ONLY RETURN TWO ITEMS, WHICH DOESN'T MAKE SENSE TO PLACE THAT TYPE OF CONDITION ON A CUSTOMER.
I ORDERED FROM THEM BEFORE BUT I NEVER LOOKED AT THE FINE PRINT, IF NOT HAPPY YOU ARE ONLY ABLE TO RETURN 2 ITEMS FROM ANY ORDER. THAT IS THE WORSE INJUSTICE I'VE EVER HAD ORDERING PRODUCT ON-LINE.
I PAID FOR MY SHIPPING AT $8.95 AND NOW THEY TELL ME THEY WILL DEDUCTED $8.95 FROM MY RETURN OF 2 ITEMS ALTHOUGH I'M NOT SATISFIED WITH 5 ITEMS.
BE CAREFUL WITH THIS COMPANY!
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Hi, Graig,
Thanks for being in touch via SiteJabber. I sincerely apologize for the confusion.
After reviewing your chat with customer service, it appears there was a misunderstanding. You are not limited to returning 2 items. We have 2 options for the type of return you can set up. You may choose to receive either a store credit for the purchase price of the item and free return shipping, or a refund in your original form of payment minus a $8.95 return shipping charge. We are more than happy to set up all 8 items for return, we just need to know if you want to return for store credit or if you want to return for a refund to your credit card.
You can either send me a private message with your return preference, or you can email support@ideel.com and we will be more than happy to send you a return shipping label.
Thank you so much for being in touch. Please do not hesitate to let me know if I may be of any further assistance.
Best,
Jason Faria
Director, Customer Service