The first indication of their trustfulness was that they removed the purchase price from my bank account weeks before they has said they would. The desktop was dodgy from the start, but they did not want to know. After complaints all I got back were fatuous replies. In desperation I took it to a repair man who said there was a hardware fault, and that the software had not been properly installed. It cost me $200 for the fix, but money well spent to get away from this crowd!