Grace Y.

So I bought some really cute boots and I had already read reviews about the VIP service but I thought that I could just call and cancel the VIP membership after getting the boots. But I kept reading more reviews after making the order and got more and more upset with myself for buying them. So I called the number and cancelled my order and my VIP membership. I had to call 3 times to get those cancelled. Then I realized that I didn't get a confirmation number for the cancelled order and I also wanted an email so I could show the bank that if I was charged. I called and asked for that and the person gave me a number and said the email would be sent in less than 5 minutes. 20 minutes passed and I still didn't get the email. Being the cautious person that I am, I called again later and asked for a confirmation number and an email. The lady gave me a total DIFFERENT number and said that there was no way she could send me an email. I told her that her information and the person that I talked to earlier's information did not match up at all. She refused to send me an email and very rudely told me to check my justfab account to verify that the order was cancelled. I'm still waiting to see if I'm going to get charged but just stay away from them. It'll save you lots of trouble. Instead, go purchase some cute boots from cathy jean! I just bought some right now :)