Gordon G.

No evident signs of enjoying their job, respect of regard for customer. Seem put out for being asked questions, or if you are not an expert on air travel and airports. Don't know how to treat and respond to people in high stress situations: e.g. customers running through airports to make connecting flights because of their line's error, and then merely blaming customer for missing flight, even when they haven't closed doors yet. They have thin skins, and like to feel powerful. This last time, they were upset that my son and I were just making it because of connection issue, and they had waited 10 extra minutes for us and 30+ other people bound for Detroit from single plane held up in Cancun. They were upset we weren't fast enough, but then upset how my son took the boarding pass, mistaking it for rudeness. How dare we appear rude and be too fast, but not fast enough. But if they screw up your whole day, you're lucky to get an apology. This one is worse in an industry full of it. Oh, and they also wouldn't allow another passenger who filmed my son's supposed rudeness from getting on plane until he erased the footage (chased him down the bridge to do so too, but he was allowed to board).