Reading all the reviews here, I realize I am not alone in this experience. Ordered some items on June 14th and order is still being processed. Emailed customer service a week ago, still no reply. When I call customer service, am told they are closed and to email. I have a $33.00 credit with them that I am anxious to use, then close the account forever. Too bad because they have the only shoes that are ever comfortable for me. But what sort of employees do they have working the orders and phones? I guess its obvious - not very capable ones.