Gloria C.

This is my experience with this company. Purchased several items had to return some for size. Site is setup for selling not for returns. I have gone around and around with this so called customer service that they say is so great and have gotten no where. I returned the merchandise which they now say they have not received after 6 weeks. I'm out $44 and there seems to be no resolution. II would not recommend anyone shopping there.
This is what I received from them after filing my review with Resellerratings.com
Tp :// www.resellerratings. Com/store/view/Miniinthebox/review/*******#comment*******

Dear Customer,

This is Shirley from LightInTheBox.com. Thank you for sharing your shopping experience with us!

As you know, customer satisfaction is our NO. 1 priority, and we give you our most sincere apologies for not meeting your expectations while shopping online. If you could kindly remove your complaint on Resellerratings regarding LightInTheBox.com, we would like to offer you a full refund for your order. To proceed with this refund, please send us your order number, the email address that was used while shopping on our website, as well as your PayPal account information. After the information is confirmed, we will then issue the refund as soon as possible!

Kind regards,
LightInTheBox.com
I sent them all this information and still nothing.
http://ir.lightinthebox.com/phoenix.zhtml?c=*******&p=irol-newsArticle&ID=*******&highlight=
Check this out:
Investor Relations:
LightInTheBox Holding Co., Ltd.
Margaret Shi, Investor Relations
+86 10 5692 0099 ext 8124
*******@lightinthebox.com
OR
ICR, Inc.
Bill Zima, *******933
*******@icrinc.com.