I ordered a Samsung cell phone case on October 13th. It was shipped on the 15th, and I have not been able to track my order. It takes a shorter time for orders to come from China and you can track it down to your home. Where is my order? Why is it taking so long to get here, you got my money right away so I am expecting my order or refund my money.
Hi Gloria,
We apologize for the late reply.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them:
http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Thanks!
Sincerely
Miniinthebox
Gloria Has Earned 6 Votes
Gloria B.'s review of MiniInTheBox earned 6 Very Helpful votes
Hi Gloria,
We apologize for the late reply.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them:
http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Thanks!
Sincerely
Miniinthebox