You can go to live chat ( upper right corner on the site) Leave a pre sale message or after sale message. They will get back to you and help you sort out your problem within 24 hrs. When ordering an item, scroll all the way down the page. You will see a size chart, remember, all sizes are Asian and you need to go 2 sizes bigger. 3xl does not always mean xxxlg. Read every size chart for every item. Some actually means lg or xl or 2xl. Also states what it is made of and other info. Remember to have your item # handy, and any other info to help the safe to help you. Also, you get what you pay for. I love Rosewholesale. Glenda