Gin P.

First, on Medicare I received a NEW Jazzy from Scooter Store and went through a lengthy eval by PT and Dr. before getting it. Loved it! Five years later and time for a new chair, Scooter Store was gone. I got in touch with Hoveround and they were so friendly that they actually hounded my Dr. to get the paperwork, etc. The 1st chair arrived with tears in the seat. The delivery guy wanted me to sign for acceptance but I didn't and he had to take it away. A couple weeks later the replacement came dirty on the bottom. I expected a new chair but it was USED! He told me in a rude way that I couldn't afford a new chair and this was all I could get. He said it had been new a couple weeks ago but the guy that had it only used it once before dying! Multiple calls to them resulted in being hung up on, rude or uncaring responses, OR multiple transfers to retell the problem that ultimately resulted in a 'dropped' call. Now 18 mo. Later and bottom breakdown, Dr. orders a Roho cushion. He did his part to for prior auth. Cushion wasn't approved because Medicare paid Hoveround for a 'Captain's Chair'. I have a short backed standard seat. Their website only shows Captain's chairs on scooters! Now I have to contact Medicare to deal with potential fraud all while needing to get a hold of the company for a repair! Also, the chair is slower than the Jazzy and is NOT as maneuverable.