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I have had several issues as of late with Zazzle. The most recent is a t-shirt I purchased as a gift and wanted to exchange for a larger size. The shirt runs small. I did the on-line exchange as directed by your website and was given a claim number. That was several days ago. I have had no response from customer service through email. I have tried calling the customer service number and have been on-hold several times at 30 minutes plus and I just hang up out of sheer frustration from hearing the same message about your customer service guarantee and how you are experiencing such high call volumes with longer than normal wait times and never speaking to a live person. No matter what time of day I call, I get the same message. Zazzle lacks customer service and that is bad business practice. I am so frustrated. My Christmas cards were also lost in the mail for several weeks and I went through all the same trying to get in touch with someone in customer service. I spent hours on the phone then. I will just plan on not doing business with Zazzle in the future and will be contacting my credit card company tomorrow to dispute the charge since Zazzle is not living up to its promise of complete customer satisfaction.
Tip for consumers:
Zazzle has terrible customer service. If you need to contact them plan on spending hours on end on hold. I guess they are experiencing such high call volumes with customer complaints as this website would indicate.
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Hi Gina. We apologize for the issues you had with your order. Unfortunately, we have been experiencing a higher volume of calls and e-mails. We see that our CS team has contacted you via e-mail. Please reply to their e-mail if you have any further questions or concerns. Thanks!