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Gill L.

Contributor Level

Total Points
110

1 Review by Gill

  • EricDress

5/1/15

Please be aware that if you order goods from this company and they are faulty or do not look anything like the picture of the garment you ordered that you will have to pay to return them. I ordered 2 items at a cost of £25 plus £12.00 P & P. They took over 2 weeks to arrive and when I looked at them one was so poorly stitched with rucked up seams and cheap creased material it was un-wearable and the other looked nothing like the picture of the item I had ordered and was awful. When I contacted customer services they responded very quickly to advise me that it didn't matter what was wrong with the items their conditions state that if I want to return them it would be at my own cost and that it would be cheaper for me to keep them! I was so furious that even though I realised that it would cost me another £12.00 to send them back it was the principle and I would at least recoup some of my outlay. I posted them back on 30th March and today I have finally received confirmation that my £25 has been refunded hence I am now writing this review. My advice don't even consider buying from Eric Dress!

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ericdress e. – EricDress Rep

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We are so sorry that we didn't meet your expectations. Also, we've refunded you and please kindly check your account. Anyway, we'll try our best to improve our service quality. If you have any questions or constructive suggestions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com.
Have a nice day.
Best regards,
Ericdress Team

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