Gerard M.

"Free ad" offered by yellow pages is only for a purpose of collecting your contact details for further processing (not for your business free local ad, unfortunately)

In August 2021 (over 6 months ago) I have created my acc on Yellow Pages online, as I wanted to take advantage of the offer "Start for free with FREE Ad" advertised there. Before my business details appeared on the yellow pages website I had already a call from yellow pages marketing staff offering me plenty of their marketing offers. I said I'm not interested in those offers at the moment, as I would like to check how effectively yellow pages will work for my new business at the local market first. I was surprised when after 1 month I tried to search my business locally (in my suburb) but my business did not pop up at all on the 1-st, 2nd, and last page. I gave a call to them reporting the issue. They said they were going to fix it soon, but they did not (they ignored it). I gave them a call 1 week later. The guy said he is going to fix the issue. He fixed the issue immediately. My business was appearing on yellow pages (locally) for... 1 week and then disappeared again. I gave them a call again, and again the problem was fixed, and like before after a week or 2 my business disappeared from the yellow page listing again. I'm not an expert in that field, but it looks like their system is set to delete (in 7-14 days' time) any free listings if the client did not book a paid ad, or did not take an "advantage" of their other marketing (quite expensive offers) SHAME ON YOU! Yellow pages that your business strategy is based on bating customers with your (cheating) "Free" offer. SHAME!

P.S.
Here is the reply I have just received from Yellow Pages
(SHAME! SHAME! SHAME! As they still want to play with customers the silly game)

Hi Gerard,

My apologies. I was quite confident in making your listing go live again, however as a result of a software issue with our system your Free Listing won't be live again till about a month from now.

You wanted an a explanation as to why the system is not showing your listing. We just recently undergone a system changeover which has affected not only your Free listing, but many other businesses as well. Currently we are trying really hard to resolve not only your issue, but other businesses as well. Once again Apologise for the inconvenience.

Kind Regards,

Azhar Meeragani

Sales Consultant

T: 03 7032 8043

thryv.com.au