Gerald L.

They refunded the cost, but be prepared for flowers never showing up. Apparently, they sub-contract local florists to do the work, but my guess is that they may be short-changing the local florists or may have such a bad reputation, that the sub-contractor(s) don't co-operate with them. My daughter ordered flowers days ahead for her mother's birthday. Flowers never showed up. Send Flowers say they tried 2 more times with a lame explanation that a local florist couldn't be found. HUH? I live within three miles of 3 different florists! Here is an example of the first email addressed to my daughter:

Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery today. With your permission, we would be happy to send the delivery 8/22 with a note of apology explaining the delay, or we would be happy to call the recipient to personally apologize. In addition, we will also include a complimentary upgrade, which will increase the size of your arrangement and give it a fuller look. Please accept our sincere apologies for any inconvenience this may have caused.

So much for the upgrade. Nothing ever came that day or the next day. Or the next.