I have bought Brizo kitchen Faucet and soap dispenser from them two years ago and this week a Towel ring to match our bathroom Brizo faucets and I can't comprehend these negative reviews.
Heck, Amazon doesn't deliver as quickly as build.com did. I even mistakenly double ordered the towel ring, and they sent me an email that they cancelled one of them and were not charging for it.
The reason I went back with them this year is that I was so pleased with them two years ago.