Asked the "experts", they asked some more details. Responded quickly, no response back. Asked again - turns out they somehow missed my response. Totally useless, will dispute the $36 fee with credit card / PayPal. They prey on people who are in trouble and set them in an even worse situation by scamming $36. If you are dissatisfied: FILE A DISPUTE. That site is a 100% scam, don't waste your time wit it.