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Writing a resume on their site was ok, just don't dare forget to cancel the subscription right away or you will have the re-accruing charges posted to your credit card each month! Didn't see the charges coming through till 6 months accrued also did not get any emails after the first month (i. E. they want you to forget that you are paying for services you are not taking advantage of). Their customer service was willing only to waive 3 months even though they provided no services to me since creating one resume. Very poor customer experience overall. I know there are better services out there now that do care about what is right and wrong. STAY AWAY FROM LIVE CAREER!
Tip for consumers:
The problem with all of the disclosures is that often times the one using the resume who agrees to the terms is not the one actually paying for it on their credit card. It is very easy to miss these repeated charges until several months after they have been charged. When Live Career can confirm that a customer has not accessed or utilized their services, it is really stealing to charge someone and not refund them when asked for services that they have not used. Bad business practices.
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi Gary H.,
I’m very sorry that you have had this experience with our site and customer service. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
The refund was given as a courtesy credit.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Customer Service team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer