garrett g.

A while back I ordered
1.3/4" (19mm) teardrop moonstone plugs
2.3/4" (19mm) grab bag.

My grab bag included a pair of stone plugs and two sets of teardrops. The teardrops were VISIBLY larger than the plugs or even the moonstone plugs. I wrote customer service regarding the issue, with a picture of the moonstone on top of the other teardrops as a size comparison. I was asking if they could have mistakenly been labeled as 3/4 inch and if i could send them back for the correct sized plugs.

The woman who wrote me back, essentially, called me an idiot and told me that the larger plugs were only larger because of the "flare and shape". How is it that the moonstone ones (ALSO teardrop) were the correct size, and the other ones were significantly bigger?
I wasn't comparing the size from the flare, i was comparing the size from the inside.

Later, I had the plugs measured and they were in fact 7/8 (22mm)

Basically this company is garbage, their customer service is CRAP, and the shipping takes forever...

"if i could give it 0 stars, i would"