Gail B.’s Reviews of NewYorkDress & more

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Prom Dresses

“I should have read the reviews before ordering a dress”

6/4/12

I should have read the reviews before ordering a dress. They sent me a huge dress for a size 2. I am convinced they change the size. The fabric is not the same as the one in the store. They will not take it back. They have turned me in to the credit bureau after visa removed my payment. I sent the dress back only to receive back again.

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Elize N. – NewYorkDress Rep Over a year old

Hi Gail,

I am so terribly sorry to hear you were not pleased with your dress. We always recommend that you measure yourself and compare your measurements to the size chart provided with each dress - as each dress and designer runs differently in size. We also always try to ensure that the customer knows of our return policy before they place their order. You can find our return policy on our website: https://newyorkdress.zendesk.com/hc/en-us/categories/115002184788-RETURN-POLICIES If you have any further questions, please feel free to contact us via phone or chat on our website.

All the best,
NewYorkDress