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Gabriella M.

Contributor Level

Total Points
176

2 Reviews by Gabriella

  • ModLily

4/18/16

I ordered a bathing suit well in advance for a vacation I had coming up. When I say "well in advance" I'm talking about a month and a half in advance. The shipping estimate was 2 weeks. Well, 2 weeks turned into 2 months and my one article of clothing did not arrive until 1 week after I came back from my vacation.
Not only was I disappointed about the shipping time, I was also disappointed in the material itself. It was delivered to me ripped in multiple spots of the bathing suit. When I contacted the website they asked to see pictures of the damage, which I tried to send the pics to them and nothing was working, it was their fault because it was through their website.
Finally, after the third attempt of going back and fourth with them, the pics finally attached. However, they still have not gotten back to me. I am now waiting a few days for a response although I feel like I will never get one.
I will never do business with this website again... rip off.

P.S.- there are no return instructions on this website or no address of where to send it to.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sofiam5
Sofia M. – ModLily Rep

Hi Gabriella,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

  • RoseWholesale

4/18/16

I will never order from this website ever again and I hope no one wastes their time or money on it. First off the shipping price is ridiculous but since the clothes looked like good quality and were cheap, I decided to try it out. I waited about a month to receive my order.

Secondly, when the clothes finally came, the material was worse then the material of a plastic bag. They are unwearable. The quality of the clothes are so bad, they are see thru, not true to size and should be worth 25 cents.

After going back and fourth contacting the website, which took weeks to finally come to a solution, they told me I would get a refund for my clothes and I would not have to send them back. That would have been great and I wouldn't be sitting here wasting my time writing this review if I had actually got refunded my money. I got refunded $29... I spent over $100 on this website.

Once again, going back and fourth contacting this website, they tried to convince me that I agreed to a partial refund (which I would have never agreed to). They tell me to refer back to my "tickets" which is what they use to contact you; however that was impossible because my tickets just so conveniently happened to be "expired". I give up with this website and going back and fourth contacting them because I have run out of patience.

What kind of business is this that they are running here? I am absolutely unsatisfied and I will make sure that everyone I know never orders from this website.

Tip for consumers:
DON'T DO IT.

Service
Value
Shipping
Returns
Quality
Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Gabriella,

Thank you for taking your time to write your review.

Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.

I want to extend my sincere apologies for the problem you have experienced.

Kind regards,
Rosewholesale Customer Service

Gabriella Has Earned 16 Votes

Gabriella M.'s review of ModLily earned 4 Very Helpful votes

Gabriella M.'s review of RoseWholesale earned 12 Very Helpful votes

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