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Hello,

I am sorry that you felt misled on the website. That was not our intention. On the More Info tab we have a frequently asked questions page which includes information to answer questions such as, What does it cost?, How does it work?, Why should I become a choice member?, etc. This information is posted clearly on the site to give you as much information about the site as possible so you can decide if our site would work for you.

When we started this service, we designed the site so that people are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. You are welcome to list your contact information in the comments section of your profile and include it in any messages that you send out. All outgoing messages are free and you can see the nickname of the member on incoming messages.

As with most websites, there are added benefits to purchasing an upgrade. Those benefits include having full access to your roommates.com emails as well as being able to view larger photos, maps, and the comment sections of other member's profiles. Purchasing an upgraded membership can be done at any time. Many individuals who utilize Roommates.com wait to purchase an upgrade until they have several emails waiting for them. This way, they fully maximize their upgrade.

If you have any questions on how to utilize the website and/or make the most out of your membership, please let me know. We will be happy to provide you with additional tips on using Roommates.com if you choose to give us another try.

Roommates.com Customer Support
support@roommates.com