Freya L.

I have been their customer for 3 years now. And all I can say is that they don't know how to value their loyal clients. I ordered a TV channel box from them. Upon checking my order the next day, I found out that my order has been doubled, meaning two same items with two different order number. In short I'v been charged twice on my credit card. I called them immediately upon finding out, to double check if my order has been really doubled and they said yes. So i requested them to cancel the other one as they haven't shipped it yet but to my surprise their response was that they can no longer cancel the other order as it's been processed already and the product is on its way to the courier. According to their cancellation policy, for as long as the item hasn't been shipped just yet, the client can easily cancel the order by calling their customer service. But they are of no help at all. The only way I can receive a reversal on my credit card is after 3 failed attempts of the courier to deliver the item and that it would take up to 15 banking days before a refund can be made. And that I need to follow it up with my bank every once in a while. So for the mean time I have to pay the amount with my credit and just wait for a reversal. Can you imagine the hassle it caused me considering that it wasn't my fault that there's a system error at your end when i purchased the above mentioned item. You lost my trust Lazada. This will be the last time I will order from your company. I will delete my Lazada account once everything's settled. Beware of this company!

This was my first try to order at DHgate. At first, I was hesitant because of the bad reviews and low ratings. But i have to use their site as it is the only online shopping site wherein the spy wristwatch i wanna give my fiance is available. But since iv been using other online shops for years now i know that you have to look at reviews and rating of a particular seller first before placing ur orders. My first attempt to order the said spy watch was not a success as the item has been already sold out at that particular seller's store. But the seller (adeals) had been so honest and apologized for the inconvenience it caused me. We came up to an agreement and refunded my money. According to DHgate, i need to wait for 10-15 business days before my refund would reflect on my account. But upon checking with my bank, it only took 7 days before a reversal has been made. DHgate's customer service as per my experience is very helpful and always available anytime, any day. Ordering the spy watch with another seller (digitalschina) at DHgate has been a smooth transaction as well. Unlike what other claims that at first, they will give u an invalid tracking number, as for my experience, they have given me the correct tracking number. But as noted, it wont be immediately available for tracking at the courier's website. It's been noted that it will be available within 5-7 days and yes after 5 days, i tried to track my order and presto, i get the updates and info i needed to know. So i hope people will give DHgate a chance. And like what I said, check reviews and ratings of a particular seller before ordering from them. Definitely, this wont be my last time to order from this site..