This was the worst service I have ever received in 63 years of my life. Waste of money for expedited service, which never happened. Fortunately, I did not wait for this office after waiting almost 5 weeks to deliver and made an urgent appointment with the Houston Passport agency and received my passport in 2 days, and was able to travel to India on March 6.
If I had waited for RushMyPassport to deliver, I would have lost 10K on my India tickets.