Fred F.

So I was a fan of adorama for years as they had great sales and good shipment times. I've done a few trade ins without any issues, minus the lowballing they do. I didn't mind that part because I get it, that's business, but this last time I've had a HORRIBLE experience.

I sent in 2 cameras for trade in, in May or June and hadn't heard anything from them. I emailed the first guy I talked to and he told me to call "Jack". Well I called Jack and it took forever to get him on the phone as he rarely answers apparently. I ended up emailing him and received an email back stating to call him at my earliest convenience.

I FINALLY got him on the phone and he told me they hadn't received the camera but an empty envelope instead. I asked why and what could be done since i obviously didn't send an envelope. He said it would be investigated and they'd contact me once there was a resolution after the investigation.

I was able to get him on the phone once again about 2 weeks later. At first he said I sent in some beautiful cameras and named 2 models I didn't send in, so I told him I didn't send those and he put me on hold for awhile. He came back on and said oh yea we got empty envelopes instead of your cameras

I said yes and I was wondering if there was an update on them or the investigation? And he says no it's still being investigated and we'll contact you and abruptly got off the phone.

1. that could've been an honest mixup as far as the putting me on hold, but something felt off, especially with how long i was on hold.
2. He said it was empty envelopeS this time instead of a singular envelope, which I thought was weird. (This was said with an S a few times so doubt it was a mistake)
3. Now no one is answering my calls and I STILL haven't been contacted about this investigation or my cameras and I want to know what is going on?

I would NOT recommend anyone deal with their trade in as their customer service is great prior to sending anything in. They're very nice and lie about the amount you'll receive, and apparently lie about getting your items once they get you to send it in.

Again, this wasn't the first time I've sent something to them, as the first two times went well, besides getting Jack on the phone as he takes forever to answer

I've had nothing but great experiences with Payne. I've done about 4 orders and their glasses are perfect every time! HIGHLY recommended