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After over 10 years using Hotels.com service, they cancelled all my rewards on a arbitrary date without any notice. That was April 9th 2023 and they move it back first of January 2023. Trying to speak with someone, the service is just horrible and give exactly the same generic answer. Many recent review seem to flag the same problem. Act like they will go out of business soon and want to save a maximum of money on the back of clients. No advantage using them. I'm also using Priceline and they are a lot better.
Tip for consumers:
Fraud, you will loose all your rewards without notice
Fred C.'s review of Hotels.com earned 2 Very Helpful votes
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