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Bought the app a while ago, but doesn't want to start. Keeps crashing at startup. Tried to reach out to their 'support' several times. But they only respond on negative reviews it seems, they never replied to a support request
Products used:
Movavi clips/mobile
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Empty.
From: Uta Malianga Sent: 24 September 2020 09:11 To: Movavi Support Team Subject: Re: Re:...
First, Movavi goes under "imovie" that apple puts up for free on Mac. So they deceive you so you...
Hello, Frank!
Thank you for letting us know about your situation. We take into account the opinion of each customer in order to constantly improve our products and services.
We are sorry that you encountered such a problem with our app. It appears that our support team agent has already responded to your request and has initiated the process of refunding your purchase. The refund amount will be available in your bank account once the refund is processed, depending on the issuing bank. Returns usually take no more than 10 business days.
We would be very glad if you could update your review as your issue has been resolved.
Best regards,
Movavi team