Frank R H.

In Sept 2023, I had a problem with my Empire floor installed 2 years ago. EmpireToday had nothing to do with my problem, but I did want to get their help, because they were the pros and had done a great job back in Sept 2021. All I asked them to do was to please come repair a minor section of the floor, and I'd be glad to pay them for their service and didn't care about the 3 or 4 year guarantee. Found out that they have no time to repair floors nor provide service. Then I asked them to let me purchase a box of the same flooring so I could get someone else to install the needed planks. I'd have paid more than the box retail price if they had just followed through with selling me one. Two employees at 2 different times told me I could purchase a box... but when I called Michelle and/or Angel about buying the 1 box I need, my calls just went to voice mail and neither has called me back. At this point, I don't need them to call me back. I only want to purchase a box of the same planks they laid in my basement. Meanwhile, I've discovered that for Empire it's all about two things: selling floors and carpet, nothing more.
Judging from all these complaints herein, one would think they would have already made major changes in providing what customers desperately want: SERVICE & SATISFACTION! The only thing they could do for me was to come rip up the remaining planks from 2021 and install a new floor at a new and higher price. Pretty bad!
I'm an ardent capitalist! But the Empire folks are giving capitalism a very bad name, as evidenced by these unhappy customers who regaled us with their own bad experiences. Update yourselves and act like EmpireTODAY, not Yesterday!