I purchased 3 color and 1 black ink cartridge from them. I had to go back and forth with emails and finally they sent me the color cartridges 2 in one shipment and 1 in the other, This was after 6 weeks and several emails. They then asked me if I wanted to get a refund for the black cartridge which I told them I will, It is now 8 weeks later and NO black ink cartridge and NO refund! I tried calling the 800 number and of course on hold forever! Seriously stay away from them. Like the saying goes..."Learn from my mistake". I disputed with Paypal and won the dispute.