Francis T.

I have sent twice of the rebate forms, they claimed they never received. I have all the proofs and chat transcript. And now they are saying rebates are expired. Lol. No clause are stated about the expiration of rebate when I made the purchase. The company does owe me $160. I am seriously thinking to issue legal letter by my attorney. I have also offered them to just give me credits so I don't have to send the forms again. They rejected. What a joke of this company. They thank me of giving them business. Well, don't thank me, because the money you get from me will gonna pay for the legal cost.

I bought a pair of Tom Ford eyeglasses in July. However, I didn't read the reviews here after purchase. Until last week, I just realize a lot of people says it is a scam and sells fakes eyeglasses. I was pretty scared. Because the shipment was on its way already. The price was $250 in total.

I received it today. The frame is solid and not light in weight. Please see the photos uploaded. I checked the details, seems pretty good. (I own pairs of authentic Tom Ford/Dior/Chanel/Gentle Monster/etc sunglasses) I guess I can tell if the frame is cheaply made or not. If this is really a fake one, it is still a grade AA product. Lol. Hope it is not. The only small part I would doubt about the authenticity is the white words "TOM FORD" "MADE IN ITALY" printed on the arm. They don't seem align very perfectly.

Issues solved by Smartbuy:

1. As per my request, they make the lens accord with my contact lens prescription, which is great. Communication is good.

2. As they promised, they credited the 5% cash rebate that I found on Rakuten (ebates) after shipment.

Except the question of authenticity, I think Smartbuy is a pretty good company. I guess I am lucky in this purchase. I receive the whole set of accessories.