Francine ..

Amazon is the worse company ever especially as a prime member for years. My orders " never" are delivered in two days. My package was thrown by a storage pod. The driver had to walk past my house and car and go into the neighbors yard. If it weren't for getting a message, I never " would have received my package. Then to be on chat for hours with Amazon, I've had packages " not "delivered at all. I was promised a refund today by a representative's and told to keep the merchandise " makeup ".The representative said to wait three hours After the time passed and nothing was showing in my Amazon account. I reached back out after the three hour time frame. The representative transferred me after explaining I was asking about my refund, to make a long story short. I told the representative to read the previous chat showing that I was promised my refund. Anyways, six representatives the very first and five more, just to ask about what was the status of my refund? The representative's all repeat the same thing, I believe they are " bots " and with their names. You can see that there're names may be made up as well. I have went through the ringer with Amazon.Today I put my prime on pause and I will be canceling Amazon. Amazon use to be pretty good, now they are liars and rip customers off. Even wigs they except back, resell all natted with bugs and refuse to refund. I think it's time to shop elsewhere. I've wasted a lot of money on prime through out the years. I think amazon owes their prime membership customers some serious cash " refunds " packages are " rarely " delivered in two days, used damaged items, not received items or delivered elsewhere and tell you to go look under cars, behind bushes, ask neighbors. That's not my job, that what I'm paying prime for. This is where one of my packages was delivered. Does this look like a house? UNBELIEVABLE- and I was offered a $10 card to use towards anything sold by "Amazon ". WHAT A JOKE!