fiona w.

Must be the worst company out there to deal with. Very unhelpful. Take your money for your booking in full plus their costs without it showing it properly on their website. When you contact them and try to get a refund oh they will only refund 50% even though you have not taken the holiday. Also they don't even pay the holiday owner until you have been. Luckily we have been in direct contact with the owner now and all is ok but I would never ever ever recommend using Airbnb for anything. They are rubbish