Terrible customer service! I purchased some Shashi Jewelry from them (3 items), which I loved. However the crystals fell out of one of the items, and another broke and wouldn't adjust the size. The price was around $80.
I contacted them requesting either a replacement or a refund and they flat out refused, saying that its expected that the items will break from "normal" use. Having worn the items less than 10 times, I'd say that's an expensive way to buy jewelry!
Their customer service, whilst prompt (I give them that), wasn't particularly friendly and not apologetic for the sub-standard product.
NEVER using this site again.