SHAME ON YOU DENIS HOFFMAN! Bought set of stools in September 2013 - told there would be delays,(there were 3) but told couldn't cancel order. Waited some more, complained at least 8 times, finally got a response offering refund. Guess what April 2014 and NO refund despite being promised it within 28 days and then within 7 days. Reviews from around the world tell the same story. Its a bunch of venture capitalists buying and renaming a furniture company that keeps taking orders but delivers very little. APALLING.