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We booked hotels in Buenos Aires through Booking.com and found it was a huge mistake especially for visitors who do not speak English. The hotels only provide a poor copy of map with black and white color. People at the reception desk do not always speak English. Moreover, it is not possible to change the reservation or cancel the hotel. We lost a lot of money because of the pilot strike today (12/08/14). We will never book hotels through this website.
Findur S.'s review of Booking.com earned 2 Very Helpful votes
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Hi Findur, I'm sorry to hear you feel this way. Please note that in the facilities you will find information of the languages spoken at the hotel. Was the reason you could not modify your reservation because it had a non refundable policy? May I have your booking number so that I can take a look?
Regards, Mac
Booking.com Customer Service Team