f f.

JustFab is a horrible company. First of all, they don't tell you that when you buy your first pair of shoes that you are signing up for a recurring membership that automatically charges you every month. You don't have the option not to sign up for it. Then there is nowhere on their website that you can cancel your account (although there is a button you can click that says it will deactivate your account, it doesn't do anything), you HAVE to call their customer service (that is obviously outsourced) and spend at least 30 minutes on the phone while someone asks you 23 times if you are sure you want to cancel your account. After I cancelled my account I went back to the website to make sure it was and they never deleted my account. I have called many times (with no answer) and send e-mails to customer service with no response back. Finally, I used their chat option on the website and spent over 45 minutes trying to reason with the customer service representative. They would tell me that I needed to call to cancel my account, which I had already done.
The worst thing is when I asked them to get rid of my credit card information on my account (because they won't let you leave those areas blank) and they wouldn't do it! They said even thought my account was "deactivated" they would leave my credit card information there!
THE CUSTOMER SERVICE REP ACTUALLY TOLD ME TO HAVE MY CREDIT CARDS DEACTIVATED BECAUSE THEY WOULDN'T DELETE MY INFORMATION.
Do not shop from them!