BoA held my mortgage until about a yr ago when they sold it to New Perez. I've called New Perez to get a pay off 2 times now. Both times I was given wrong info and was sent paperwork that was useless. Thanks Bank of America for not keeping my loan or servicing it. The whole reason for signing with BoA was because it was a local business that I could go to if needed. Now I'm dealing with a incompetent lender because of BoA loan selling practices! That's twice I've been screwed. But I can promise BoA won't get to screw me again EVER!