F C.’s Reviews of Groupon & more

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8/24/11

OMG! I had the worst experience ever! You can't get anyone on the phone and live chat it not even a person. Sound like some kind of bot and they disconnected because "it" was done with me. How rude!

Company placed an incorrect credit on my account. I had no idea, thought I won something and used it. Then they called and I was fine with sending it back. They even sent me an e-mail with the return shipping label. All was fine, then out of nowhere they reported me for fraud! Ummm... excuse me! You guys were the ones that made the mistake in the first place. I just thought I was lucky and won and used the credit. Now you have to nerve to call me on fraud? Shame! Shame!

To add insult to injury, they won't even let me have the correct credit put back on my account. I was told someone will get back to me as soon as possible. Whatever that means. Tried to ask the rep time frame and "it" just decided the conversation has ended because other customers are in need of help. Well, I guess I am just not important enough for them!

Buy from other sites, better shipping and prices. I have bought from Gilt, HauteLook, Modnique, Beyond The Rack, and Rue La La and Ideeli is the worst to me. Highest shipping price and totally riduculous care in customer service. They don't have customer serviice... more like customer disservice.

Don't go slandering your customers when you guys are the ones who made the mistake! Never again! Just stay away from them, not worth the time or the trouble. You would think a company with all that it has going for it and being on top in the flash site industry would value their customers more and not lie about their own mistakes and placing blame on others.

Mr. Paul Hurley, CEO and founder of ideeli.com, if you are out there looking at this... make sure your reps are properly trained and that your business standards is not about covering your own $#*! by throwing your customers under the bus. This is one IPO I will not look forward to or place any stock in.

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DeeDee L. – Groupon Rep Over a year old

Hi FC,

Thank you for sharing your feedback on Sitejabber. We certainly apologize for the confusion surrounding the discount voucher you received with an incorrect value.

As our Customer Service Supervisor explained via telephone yesterday, when adding the discount to your account, we inadvertently inputted the wrong amount. As a result, you received several thousand dollars in credit, rather than the $10.00 amount we intended to give you. Upon realizing this error, we immediately called you and explained that this credit could not be applied to the order you placed.

We were happy to either charge your credit card for the full amount of the order, or have the order returned to us at no cost to you. Per our records, you agreed to have the order returned to us. Thus, we informed UPS and intercepted the package.

Per UPS policy, packages that are re-routed under these circumstances are given the fraud designation. We do not report members for fraud, this is just a UPS classification for this type of re-route.

Again, we truly apologize for the confusion, and for any inconvenience you've experienced. A member of our Customer Service team will be reaching out to you via telephone today to further assist and address any remaining concerns.

Best,

Jason Faria
Sr. Manager Customer Service