Farran B.

My first order included copper rounds and bars and nickel rounds. Somewhere around 24 in all. When I received them they had scratches, gouges, and finger prints on them. I put my comments on one of the items and immediately got a call from Robert. He never once offered to replace the items and assured me that they were taking all the necessary precautions to keep the coins from damage and that it must be from the supplier. It's obvious that Provident doesn't care what the conditions of the coins are when they send them out and they surely don't stand behind their products or they would have offered to replace the damaged items. Instead Robert offered me free shipping on my next order and that he would put it on my account and all I had to do is let them know when I made an order. On 8/28/13, I made another order and paid with a credit card as I usually do. I sent an email to them letting them know that I had free shipping. Here comes Robert again. He states that he can not give me free shipping on a credit card order and that I would have to call it in or pay by check. I promptly, before my order was processed, told him to cancel my order. He wrote back and said that if they canceled my order I would have to pay a MARKET LOSS penalty. I will never order anything from this company again. BEWARE! DON'T THROW YOUR MONEY AWAY ON THIS COMPANY. They will take you for every cent they can. They have way too many loopholes. Read the MARKET LOSS POLICY very carefully. Once you get a confirmation number you can't cancel it, even though the payment has not been processed. DON'T GET CAUGHT.