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On its website it claims that "We guarantee to match our blockbuster Black Friday/Cyber Monday sale pricing on all purchases made starting from November 13,2022". I trusted them and ordered a bathtub, which then got a much bigger discount on wayfair.com ($500 less than the price I got from QualityBath). But QualityBath refused to match the price, saying it only matches prices on its_own_ website. Cheating!
And I requested to cancel my order before it's shipped, but its customer service agent said it's out of their control because they have ordered it from the factory and I could only return it with 20% restocking fee plus shipping cost.
At the time I write this review, the bathtub was just received at FedEx, but not in transit yet. And they don't want to do anything.
I'm going to end up with paying $500 more than I should.
Tip for consumers:
How could you trust it as an Internet customer?
Products used:
bathtub
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