They don't tell you about the monthly fee, and then charge you on the down-low the next month. They refunded me for the month i realized what was going on, but not for the previous month. They are impossible to contact on the phone, as they have ridiculously long wait times. They won't cancel my membership, even though I keep emailing them. I literally ABHOR this company. Not to mention, the one item I did order (in a size larger than I normally wear) was WAY too small.