I have been using this service for past 3 years now, every time i faced an issue it was a nightmare to get it resolved, they take 24 hours to reply, their online chat is of no use. I always thought of changing my domain hosting to a different company but they some how solved it within the time frame of 48 hours. But this time, its been 24 days and they have not resolved the issue, i cannot access my emails, I cannot access my cPanel, i'm just stuck with these guys for believing that they can be better one day