Faheem I.

Dear Blue Nile Diamond,

I am extremely disappointed and frustrated with your company's services and the incompetence of your staff. I recently ordered an engagement ring from your website on March 28,2023, with an expected delivery date of April 2nd. However, your team failed to deliver the ring on time, and it took multiple delays and excuses before I finally received the truth.

Firstly, on April 2nd, I received an email from Blue Nile stating that my diamond shipment was delayed, and the new delivery date would be April 5th. Despite being disappointed, I was willing to give you the benefit of the doubt and wait for my order to arrive. However, on April 5th, I received another email stating that my shipment was delayed again. This was incredibly frustrating and left me feeling like your company had no respect for my time and effort.

I then contacted your customer service team, and after multiple attempts, I was told that the artisan had some issues with the diamond, which further delayed the shipment. On April 7th, I received yet another email stating the same BS, which made me question the credibility of your company's communication and commitment to timely delivery.

Finally, on April 10th, I was informed that the diamond I ordered was out of stock, which was probably the case from the beginning. Your team then gave me a different diamond with a shipment date of April 12th. However, I was disappointed yet again when I received another email stating that there was no communication from your artisan. This is unacceptable, and I have been left with no choice but to cancel my order.

Your company's inability to deliver on its promises has left me heartbroken and utterly dissatisfied. It is essential to understand that an engagement ring is a very significant purchase, and timely delivery is of the utmost importance. I would not recommend Blue Nile to anyone, and I urge anyone looking to buy an engagement ring to look elsewhere, such as David Yurman or James Allen.

Please find the details of my order below:
Order Number: *******
Order Date: March 28,2023

I hope you take my feedback seriously and take steps to improve your services and staff's efficiency. I am incredibly disappointed with Blue Nile's services and hope that no one else experiences the same frustration and disappointment that I have.