Fae W.

I ordered two squishmallows at a total cost of $102.50. I did not receive an email confirmation of my order so the next day I used the form on their website to ask for a confirmation and tracking number. Did not hear back. Checked their website again. No phone number for them but a physical address in Nashville TN. Googled that address and it is a vacant lot. No building. My bank told me I cannot stop the payment (the money was taken from my account immediately) because they have no one to collect from. Never received any merchandise. So run run run from this scam website.

I bought two body-contour mock turtlenecks. The description of merchandise online failed to mention the turtleneck is cropped. The shirt hem was above my navel and my pants waistline. I wrote a fair and balanced review using my customer account with Express which they never published. As the merchandise was somewhat pricey, I would not buy from them again for these reasons.

I ordered a desk with attached bookshelf from Hayneedle on 1/17/15 online. Four days later I received an email saying that the order had been cancelled. I called their customer service line and the rep said there had been a problem with my husband's credit card. I expected that might have happened because his card had been compromised right after the order and his bank had shut that account down and issued a new card. So I reordered the same desk right there on the phone on 1/21/15 using my own credit card. Immediately I received an emailed confirmation with a new order number. The email said Hayneedle would email me a tracking number when the order shipped. I never received a tracking number. The 1/21 email said the expected delivery date was 1/30/15. It is now 2/1/15 and a Sunday so their office is closed. I logged into my Hayneedle customer account to check the order status. Lo and behold, Hayneedle also cancelled the second order I had placed. They never emailed me about this cancellation. Their website does not give a specific reason for the cancellation. I checked my credit card account and thankfully they did not charge my credit card. Please do not order anything from this vendor. It is the worst online order experience I have ever had. Now I am wondering in addition whether it was from Hayneedle that my husband's credit card was compromised.