- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Almost always dissapointment with this website!
The main negative point is that when you book a hotel with them they give your card details directly to the hotel. So the have it printed at the hotel in their files. Is not the safest way. Hotel can do with your card whatever they will want, and then to solve the problem you have to live the hell!
TExactly this situation happened to me now. And probably is the last time I book anything with that site. There are other sites, that dont give your card details to hotels, so if problem happenes, it is more easy to solve it. With booking.com you will solve it forever. Geting mails from their employees, that write like robots, but not humans and only ask and ask more and more details.
I booked a hotel in China, Shanghai. Reservation was non-refundable. So they charged my card, that is ok. BUT thats not all, they also blocked the same amount of money on my account. Price was 280 Euros approx. So, they took 280 and MORE 280 they just blocked. A booking.com employee was explaining that they first block money and than they charge from this block. So he said me to wait couple days. I was waiting for more than a week, nothing was unblocked. Totaly it is 10 days i have 280 euros just blocked on my account, that i cant use.
Booking.com now wants from me million documents, my account balance. I sent it. BUT its not enought! It must be in currence of the hotel. But how? I have czech crouns and I was charged in czech crouns too. So i think i will long have this money blocked still... Thanks to booking.com!
Tip for consumers:
use another websites if you dont want hotels to play with your card. and if you want to safe time from solving problems and sending booking.com documents that you hardly can get, to prove that you are not the idiot!
Evgenia G.'s review of Booking.com earned 3 Very Helpful votes
Evgenia hasn’t received any thanks yous.
Evgenia doesn’t have any fans yet.
Evgenia isn’t following anybody yet.
Empty.
Bought a Flex-Ticket flight through Booking.com in December. I had to change my flight so I...
We booked guest house on 04/05/24 until 05/05/24 and when we reached their we were told it is...
Hi Evqenia. You are right about a hotel having the customer's credit card details. But it's their responsibility to keep it safe and use only in accordance with the policy. In this case they shouldn't have blocked the money if the reservation is made with non-refundable policy. I understand it can be very frustrating for you but it was probably done by mistake and not to deliver inconveniences to the guests. When the money is unblocked depends not only on the hotel but also on your bank. I can contact the hotel to check if it can be done quicker. Please post your booking number.
Best regards, Ann
Booking.com Customer Service Team.