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Scribbr, a site that is a "free plagiarism checker in partnership with Turnitin" found a high AI possibility in 2 of the paragraphs, so I requested a refund. The refund was denied because *their* AI checker did not find the same results and I was told "the checker you have used is not reliable (at the moment, only Turnitin and Copyleaks checkers are considered to be reliable)."
* EduBirdie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hello evelyn!
Thank you for sharing your experience with us!
We are sincerely sorry to hear about your unpleasant experience with us. After we conducted the internal checking of your order, the AI-generated claim was not proven, and the paper was shown as fully unique and custom-written.
Still, we understand how frustrating it must have been for you!
To make up for it we would like to offer you a discount on your next order with us. We would appreciate it if you may check your private.
Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.
Warm regards,
Vanessa, EduBirdie Team
support@edubirdie.com
+1 (888) 337 5415