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I can see why there are so many bad reviews. I ordered 2 t shirts to take on holidays. I waited weeks before l left and just received them today after l returned from holiday. I didn't get a t shirt at all l received 2 crew neck blouses and one they called a men's tee shirt. I am trying to get information to return them but there is nothing in the package. I won't be buying from them again based on all the reviews if l can't get a resolution.
It's not even silk it's polyester
Products used:
Neither product is fit for purpose or can be used.
Eve F.'s review of LilySilk earned 8 Very Helpful votes
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I paid around $500 on the site only to realize the quality of the items were very very bad. For...
Dear Customer,
Thank you for bringing this matter to our attention.
At LILYSILK, We use only premium materials and will not compromise with inferior-quality products no matter how. Most of our products are made of grade 6A mulberry silk and most of them own OEKO certification and are safe and healthy for your skin.
Please feel assured that we provide a 30-day easy return or exchange service if you are not completely satisfied with your products from LILYSILK.
However, we are having difficulty locating your order due to incomplete information. Therefore, we kindly request that you provide us with your order number or the email address associated with your order. This will enable us to investigate the issue and provide a satisfactory resolution. We are committed to doing whatever it takes to ensure our customers' satisfaction.
Please do not hesitate to contact us at support if you have any further concerns. We will respond to your queries within 24 hours on our business days.
If you need additional assistance, please feel free to contact us at support@lilysilk.zendesk.com. We will reply to you within 24 hours on our business days.
Best regards,
LILYSILK Customer Service